Terms of Use

Welcome to PinkRabbit's terms of use. Thank you for choosing to use our products and service.

The term "PinkRabbit", "we", "us" or "our" refers to the owner of this website. 

The term "you", "your", "user", "buyer" or "customer" refers to the viewer or user of this website.

We have listed below, the important terms and conditions that apply to anyone who visits our website or use our services. By accessing our website, creating an account, using our services or ordering products via website, you hereby agree to be bound by the terms and conditions relating to the use of our website. If you do not accept any terms and conditions, please leave the website and discontinue to use the our services immediately and do not order any of our products via this website. We may update our terms and conditions from time to time and your continued use of this website after such changes will signify your acceptance to continue to be bound by them.


This website serves as a shopping platform for personal care and beauty products only, not for any other purposes. The information provided on this website is intended to be personal, general and is not meant to serve as a substitute for professional medical service advice. As such, we encourage you to seek and consult your own medical healthcare professional should you require any medical advice. Your use and reliance on any of the information provided on this website is solely at your own risk and it is your responsibility to ensure that any information provided on this website meets your requirements. 


The design of this website and all information and material (text, graphics, information, content, video, audio, logo, data compilations) contained therein may be protected by copyright, trademark and other applicable laws and may not be used without prior permission of the owner of such information and material. You are not allowed to modify the information or materials displayed on or that can be downloaded from this website in any way or reproduce or publicly display or distribute or otherwise use or manipulate any such information or materials for any public or commercial purposes.  Any unauthorised use of any such information or materials may violate copyright laws, trademark laws, laws of privacy, and other applicable laws and regulations and may give rise to claim for damages and/or criminal offence.

All trademarks, service marks and trade names used on this website are owned or licensed to PinkRabbit and are therefore used with permission. All rights are reserved.


Our products originate from countries all over the world. While we try to provide an accurate description of the products, we cannot guarantee and we make no representation or warranty (whether expressly or implied by) that the descriptions, materials, colours, suitability, performance, price, promotion or any other information available on this website are accurate, complete, current or free from error.

Product statements, claims and descriptions provided on this website were provided to us by the respective brand owners and we have not verified such statements, claims or descriptions independently. We exclude all liabilities if the products purchased via this website fail or do not meet any of your specific needs or requirements or for any loss, damage or injury whatsoever or howsoever caused by or in connection with your purchase and/or use of such products to the fullest extent permissible by law.

We reserve the right from time to time, to change or update any information without prior notice and we shall not be liable for any inaccuracy, error or omission in product information or price with respect to any products offered on this website. 


In order to access or use our service, you must first register and create and account. You must be at least 18 years old. Otherwise, you must obtain the consent from your parent or legal guardian in order to open an account with us on your behalf. You shall provide PinkRabbit with accurate, complete and up-to-date information. By providing the information requested for account creation, you hereby consent to PinkRabbit's use and disclosure of all information and data as set out in our Privacy Policy. 

You are solely responsible for all content that you upload, post , email or otherwise transmit via or to this website, through our interactive service or otherwise, including submission of product ratings, review and all other materials (collectively known as "Content") through the use of your user identification and login password for this website. You shall ensure that all Content do not contain any viruses, worms, trojans or other potentially harmful programs, software or files and is not illegal, unlawful, defamatory, deceptive, offensive, abusive, threatening or harmful to us or other users.

All Content and personal information that you submit is not confidential and may be available/visible to other users of this website and potentially their party sites and may be used at PinkRabbit's discretion and you wave all rights (whether morally or otherwise) to the Content voluntarily. For any Content that you modified, edited or entirety in its marketing material, including but not limited to this website, social media channels, and in store materials without any compensation to you. This right will survive cessation of your use of this website.

It is in your best interest to keep your user identification and login password for this website safe. We shall not be held responsible or liable for any loss, damage, cost or expense arising as a result of or in connection with any wrongful, unauthorised or fraudulent use of your user identification and login password for this website. 

We reserve the right to suspend or terminate your account without prior notice for any reason whatsoever.


The prices shown for the products on this website do not include delivery fee. You as the buyer shall bear all shipping and handling charges (where applicable) as well as all applicable taxes (including but not limited to Sales and Services Tax) at the prevailing rates.

All payments are subject to verification and approval by the relevant paying banks. We shall not be liable for any delay or cancellation of your order if there has been a delay by the relevant paying banks to process your payment request or payment declined. Please note that PinkRabbit does not request, keep or store any banking or payment information of its customers as all payment transaction as handled by relevant payment gateway unless we require the to process refunds in which event, we may request for your bank account details. 

All orders submitted by you as the buyer are deemed as an offer to purchase the products and are subject to acceptance by PinkRabbit.

We are entitled to decline or reject the buyer's order in whole or in part without assigning any reason, or delay or defer delivery of any order in whole or in part due to product availability, low inventory lever, or for any other reason. For any order cancelled by us, the amount paid by the buyer will be fully refunded. If there are a number of products purchased in a single order, the refund amount will be according tot he price of the product(s) that has/have been cancelled by us.

An order may be cancelled by you as the buyer provided:

  • you contact PinkRabbit to request for cancellation immediately; and
  • you pay any cancellation fees which may be imposed by PinkRabbit; and
  • the order has not been shipped. If an order has already been shipped, no cancellation or refund shall be permitted.


You agree to defend, indemnify and hold PinkRabbit, its directors, shareholders and employees harmless against all actions, proceedings, claims, demands, liabilities, obligations, losses, damages, costs and expenses arising from your breach of any Terms of Use.


This website may contain links to third party sites solely as a convenience to you and not as an endorsement by PinkRabbit. We have no control over and shall not be responsible for the contents on the linked third party sites or for any direct, indirect or consequential loss or damage that you may incur/suffer from your access or use of those linked third party sites.

While every effort is made to ensure that our website operates smoothly and without interruption, internet interruption and website failure may occur and PinkRabbit will not be responsible and shall not be liable for any loss or damage whatsoever and howsoever arising from your inability to use this website.

We shall not be liable for any breach or delay in performing the contract in the event of force majeure event including but not limited to fires, floods, storms, lightning, tempest, act of god, accidents, inability to use trains, ships, aircrafts, motorised transport or logistic delivery private or public, riots, civil commotions, wars, strikes, sabotages, explosions, restrictions in travel, lock down or quarantine imposed by governmental authority as a result of an epidemic or outbreak of disease or other such contingencies beyond the reasonable control of PinkRabbit.


Each of the terms and conditions contained in our website is severable from the others and if at any time, any provision is or becomes illegal, invalid or unenforceable in any respect, the remaining provisions shall in no way be affected and shall remain valid and enforceable to the fullest extent permissible by law. 


This Terms of Use and all matters relating to your access to or use of this website and the services shall be governed by and construed in accordance with the laws of Malaysia. Any disputes shall only be resolved exclusively by the courts and tribunals in Malaysia. 

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